어제 블리자드 담당자랑 이야기 햇는데...

다행입니다... 20년만에 다시하는데 오늘이 2일차인데...ㄷㄷㄷ

봇이 넘 많아서 정리 중이라는게 무슨뜻이에요??

봇돌리는사람들 때문에 서버가 맛탱이가 간건가.. 봇좀 다정지때렸으면 좋겠음

오늘도 접속이 힘드네요 ㅠ.ㅠ
빨리 정상화가 되야 하는데

'정리' 면 스톰인가여?

흠 한국블리에서는 원인을 못 찾아서 미국블리에서 직접 손 댄다고 어떤 분이 얘기나눈거 캡쳐도 봤는데..
블리자드 홈피에 문의글 올리고 그냥 답글 올린거 말씀하시는건지, 아니면 직접 얘기를 하신건지??

미국 블자드에서 직접 손을 된다구요???
자세한 내용이 궁금하네요

Stilggost: Hey there! Game Master Stilggost here. I hope your day is going well! I need a minute or two to pull up your account, and then I'll be right with you. :3
you: sure :)
Stilggost: Okay, all set. What's up?
you: yeah so i had a chat with another GM 9 hours ago
you: the issue was with one of your best but older diablo 2
Stilggost: Hm, still having trouble creating games?
you: the asia server... we are not able to create games easily
you: yeah
you: i've tried to create a game from 6am ~ 12pm not a single successful game was created
you: afterward during the early hours in east asia... like 4am over there, i had better success rate
Stilggost: Hrm, does it throw any error messages at all?
you: but the thing is all the games i and many others create has same ip number
you: if you know about diablo 2 uber diablo event
you: it's linked to a created game's ip
you: so many people utilize ip checker to check their game ip
Stilggost: Hrm, seems like a lot of folks are having similar issues.
you: but from hundreds of people
you: they can only create games that uses ip *****
Stilggost: Although that said, there's nothing our support staff can do the tools we have that have to do with classic games don't allow for us to solve this type of problem.
Stilggost: It'd have to be fixed by the classic games team.
you: right
you: so i posted my post
you: https://us.battle.net/forums/en/bnet/topic/20771167240
Stilggost: Yeah, I'd already found it.
you: at the classic games support person
you: forum*
you: and i saw a support forum agent making posts on a mac issue
Stilggost: Drakuloth?
Stilggost: He's technical support, not a developer.
you: which is another post on that same forum
you: yes but he's communicating with players having that issue
Stilggost: Right, he's communicating news that he's been given to share on that specific subject.
Stilggost: If he doesn't have news to share on this subject, then he can't really share anything.
Stilggost: Although, I can hit him up and see if he's heard anything.
Stilggost: Sec.
you: but it seems like he has a channel of communication with the dev team... and i was wondering if they at least know that the problem exist or not
Stilggost: It's.. not exactly a channel to development.
Stilggost: He's made aware of issues at the operational level, and provides updates to them as he hears about them.
Stilggost: It's kind of hard to explain, but it's not as simple as walking down the hall and knocking on a door or sending an email.
Stilggost: But, I'm talking to Drakuloth now, so if he's heard anything, I'll see if he's got time to your thread.
you: mhm i kinda get it, but it's just frustrating to be left in the dark
you: and not seeing the exit
Stilggost: Believe it or not, I know that feeling since this is something support staff typically don't field, I'm pretty much in the dark and trying to find answers on the fly.
Stilggost: Which may not even be available.
you: do you think it would catch dev's attention if hundreds liked or commented on my post?
you: trying to grab at straws here...
Stilggost: Well, I can tell you for sure that the number of people affected by a problem does inform priority for issues.
Stilggost: He pointed me at the internal trouble ticket for it, looking it over now.
you: because 3rd party south korean community that i am part of, a large number of them are waiting for me to them... not many live here in the us... if i asked them to like the post at least....
Stilggost: Okay, so it's still actively being investigated, and seems to exclusively be affecting South Korea.
you: oh really... but i am playing in NY NJ and it 's affecting me as well
Stilggost: Are you using a Korean language game client?
you: my friends over in Canada , Atlanta that play asia server also has same problem
you: yes i do
you: but i also have english client
you: should i try it?
Stilggost: If you haven't yet, please do.
you: ok
Stilggost: If that's a viable workaround, I want to pass that along.
you: just tried using an english client ... failed at creating a game
Stilggost: Figures.
you: tried to create with different character and failed ... let me try different account and difficulty
Stilggost: Hrm, looks like they've been busy with it all day. Hard to read all the code.
Stilggost: Seems to be specific to the Asia server too not sure why.
you: yup failed... ;'(
Stilggost: Oh, I guess me asking Drakuloth about it reminded him to comment.
you: oh so there was dev activity regarding the matter?
Stilggost: He's just posted on your thread a few minutes ago.
you: oh thank god~ at least i can bring some news to the people waiting
Stilggost: If you have a moment to check, can you try your Korean language client on USEast and USWest?
you: sure thing
you: works really smooth
you: had no problem creating a game at all
Stilggost: Okay, then it is indeed the problem that I'm looking at here in our work log.
you: can i get a hint? lol
Stilggost: To be honest, I don't understand all the code. A lot of what's here is basically a server log dump.
Stilggost: Seems like it's locking characters out when they attempt to create a game, and our technical support and developers have been able to replicate the problem.
Stilggost: From what I can see, it looks like about one in twenty attempts is successful, but I don't have a log readout that references a success.
you: wow you've really been a great help, now that i know that bliz is aware and devs are working on it
Stilggost: Honestly, I think you lucked out. I just happen to know Drakuloth.
you: even if it takes a couple days more we can at least know that fix is coming
you: OH !!!
you: that's a first today lol
you: being lucky haha
Stilggost: I know that feeling all too well.
you: thank you stilggost
you: yeah had a rough day at the store today ... customers...
Stilggost: Hah, I know that feeling too, but thankfully not from this job.
Stilggost: Anything else I can do for you while you're here, bud?
you: anyway can't wait to relay the message
you: no no thank you, you've done more than i expected for not just me but hundreds of us
Stilggost: He also posted on your thread on our forums too, so it's there in blue if you need that.
you: yup just read that when you mentioned it the first time
you: thanks!!! really appreciate the help
Stilggost: You're welcome. Have a good one from here!
you: haha you bet, hope you do the same!
Info: Your chat tran will be sent to @gmail.com at the end of your chat.

미국 테크니컬서포트랑 모 사이트 유저분이 직접 대화한 내용
요는 미국gm 에서도 로그파일 분석하니 방생성 시도 20여회에 한번 만들어지는
이런 문제 인식하고 있다함
현재 고치고 있는 중이라 함

근데 미gm 도 모르게 한국gm 에서 봇 잡을라고 서버를 개판으로 만든다?
봇 잡을라고 그런다는 이 글 쓴 사람 그냥 렙4 만들라고 대충 쓴 글 같음

아..감사합니다.

만나서 반가사옵니다야앙~

수고하십니다